Springfield Utility Board (SUB) offers several convenient payment methods:
AutoPay
AutoPay is a program that allows customers to automatically pay their bill from a designated bank account without writing a check or leaving home. Starting with May 2023 statements, all enrolled customers receive a $1.25 credit on their bills.
To enroll, fill out the online form for SUB’s convenient AutoPay!
Online Payment
Residential customers can use VISA, MasterCard, and Discover, debit cards as well as pay electronically from a checking and savings account.
Commercial customers can pay by electronic check.
(Some Google Chrome users report issues connecting to our payment vendor website.
Check out these Troubleshooting Tips)
24-Hour Automated Account Info
SUB customers can check their utility accounts 24 hours a day, 7 days a week, by using our self-service automated system.
Just call (541) 744-3768 anytime to:
Check your balance
Verify your last payment
Get hours of operation
Find drop box locations
Other helpful information
Access SUB’s pay-by-phone provider
By Mail
Send your check or money order, made out to:
Springfield Utility Board, to SUB
P.O. Box 300
Springfield, OR 97477
(or use the pre-addressed envelope provided with your statement).
At a Drop Box
Put your check or money order, made out to Springfield Utility Board, in the drop box in front of the SUB Main Office at 250 “A” Street (please put your account number and address on the check or money order).
Drive Up
Customers who need to pay a bill and are paying with cash, check or money order are welcome to use SUB’s convenient drive up kiosk during office hours, located at our main office.
Customer
Service Window
Customers who need to provide or sign documents can use our Customer Service Window. The pass-through window makes it easy to share paperwork.
Please Note: Newer versions of most popular web browsers – including Internet Explorer, Microsoft Edge, Mozilla Firefox, Google Chrome, and Apple Safari – use high-level security software (TLS 1.2) that is fully compatible with SUB’s new online payment system. Older versions of some browsers may need to have TLS 1.2 enabled manually via the browser’s configuration settings. No version of Internet Explorer running on Windows XP is supported; however, freely available alternatives such as Mozilla Firefox and Google Chrome may be used.