Mission
The Mission of the Springfield Utility Board is to provide safe, reliable, cost-effective utility related services to the residents and businesses of the Springfield community.
Core Values
- Efficiency – greatest amount of output for a given amount of input. Strive for the “Biggest bang for the buck”
- Effective service delivery, but also be cost-effective – a private enterprise bias, even though SUB is a monopolistic, publicly owned enterprise
- Honesty – high ethical standards from all employees in the organization
- High esteem of the organization as perceived by the community and customers we serve
- Productivity – positive accomplishments in building solid facilities (infrastructure) and operating systems
- High quality of people, in terms of their personal and professional capabilities – treating those employees with respect, honesty, and openness
- Fiscal integrity and survival of the organization
- Value of the employees as a resource and means by which to accomplish goals – the complement to financial means in accomplishing goals
- Goal-orientation – focusing on specific projects and accomplishments
- Gain sharing and reward for productivity to employees
- Fairness and equality to customers we serve
- Teamwork, as opposed to internal competition and conflict
- Respecting the policy directives of the Board of Directors