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Online Accounts

Why Sign Up For An Online Account?

Because you can:

  • Immediately see when payments are applied to your account
  • Pay your bill
  • View previous bill statements / payment history
  • Switch to paperless billing
  • Link multiple Springfield Utility Board (SUB) accounts to your profile
  • Know when your meter reading day is in advance
  • Sign up for email and text reminders
  • Access these features with SUB’s mobile app!

Signing Up is Easy

When you’re ready, sign up with our customer portal or download our mobile app.
From there, follow these steps:

Click Register. You’ll be asked to enter a user name, choose a password and provide an email address. Click Register again to save your information.

Choose which account(s) you’d like to register. Your account number is a 3 to 7 digit number on the top right portion of your SUB utility bill.

Add the phone number associated with the account. If you don’t remember, call SUB at (541) 746-8451 and we’ll look it up for you.

Click Continue. You may add another account, or click “Go to Home Page.”

Pay Without an Online Account

You don’t need an online account to pay your bill electronically. Pay your residential bill with a credit or debit card, or electronically from a checking or saving account. Pay your commercial bill using electronic check. Call SUB’s 24-hour automated account access line at (541) 744-3768 or click on the “Pay My Bill” link (on the top-right corner of this webpage).

Having trouble logging in? Please see our Online Portal Frequently Asked Questions (PDF).

Please Note: Newer versions of most popular web browsers – including Internet Explorer, Microsoft Edge, Mozilla Firefox, Google Chrome, and Apple Safari – use high-level security software (TLS 1.2) that is fully compatible with SUB’s new online payment system. Older versions of some browsers may need to have TLS 1.2 enabled manually via the browser’s configuration settings. No version of Internet Explorer running on Windows XP is supported; however, freely available alternatives such as Mozilla Firefox and Google Chrome may be used.