Your bill is based on your water and electricity consumption as recorded by your household water and electricity meters from the first day of the billing cycle to the last.
Your Springfield Utility Board (SUB) statement provides useful information, including your current and historical usage, SUB’s current rates, the amount owed, and special utility messages letting you know about special events, public hearings, special programs and other information of interest.
Here’s a section-by-section guide to your utility bill. If you have additional questions, you may call one of our customer service representatives at (541) 744-3795, or download the full How to Read Your Utility Bill (PDF).
Payment Stub: The section above the perforation should be returned with your payment, in the envelope provided. The rest of the statement is for your records.
Your name and address go here. If your name appears incorrectly, please note it here before returning the payment stub.
Your name appears again here, along with your SUB account number and statement date.
Check here for updates from SUB about special events, programs, and utility news.
This section of the Payment Stub summarizes your account information and includes account number, statement date, and payment due date. It also specifies the bill type – usually ‘regular bill’ but other times it might be a ‘final bill’ or ‘Adjusted bill.’
Notes refers to special programs that change the amount due, like Average Payment Plan, Auto-Pay, etc.
The last box in this section shows the payment due.
Note: CR after amount due indicates credit, do not pay this.
Summary: The summary subtotals each section on your statement including previous balance, payments and current totals for SUB, and any other charges that may be billed along with your SUB bill, such as City of Springfield Sewer charges.
Detail: Here each part of the charges in the Summary are shown in an ‘unbundled’, meter-by-meter break down for each location. Shown are basic charges (the cost of providing the service), ‘usage’ charges in KWH (kilowatt hours) or units of water, metering readings, and the number of days included in your current bill. Indented below the month’s total usage data is a breakdown of the charges calculated for each tier of usage.
Visit our Rates & Policies page.
City of Springfield Charges: Although SUB does not provide the services shown in this section, we contract the billing of services provided by other agencies. This is a cost-effective billing method and is a convenient way for customers to pay one bill for services provided on a monthly basis. Phone number for other agencies, such as City of Springfield Sewer (541) 726-3696, are listed along with a detail of charges.
Compare average per day usage by meter, current year versus one year ago. If there’s a big difference, check the average temperature listing.
A change in temperature can affect usage levels of both electric and water. Also, ask yourself if anything in your home or lifestyle has changed. Have you had house guests? Have you changed major appliances? Are you at home more/ less than you were a year ago? If you don’t find the answer, consider calling SUB’s Conservation experts at (541) 746-0963.
Note SUB website address shown here. Check out our website for information about special programs, utility news, Board meeting minutes, job openings, account access – including statements & usage history, and more.