Customer service phone lines are open from 8:30 a.m. to 5 p.m. Monday – Friday at 541-746-8451
Emergency services are available 24 hours a day, 7 days a week. Find all emergency contact information on our outages page.
Have a general question or comment? Email us
Office Locations & Hours
Main Office
Lobby closed to walk-in traffic. Drive Up kiosk & Customer Service Window are open.
- 8:30 a.m. to 5 p.m.
- 250 “A” Street, PO Box 300, Springfield, OR 97477
- Get directions to Main Office
- Phone: (541) 746-8451
- Fax: (541) 746-0230
Electric Service Center
Lobby closed to walk-in traffic. Please call for an appointment.
- 7 a.m. to 3:30 p.m.
- 1001 Main Street, Springfield, OR 97477
- Get directions to Electric Service Center
- Phone: (541) 726-2395
- Fax: (541) 726-2399
Conservation Connection
- 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m.
- SUB Annex, 223 A Street, Suite B, Springfield, OR 97477
- Get directions to Conservation Connection
- Office: (541) 746-0963
- Fax: (541) 744-3654
Water Division
Lobby closed to walk-in traffic. Please call for an appointment.
- 7 a.m. to 3:30 p.m.
- 202 South 18th Street, Springfield, OR 97477
- Get directions to SUB Water Division
- Phone: (541) 726-2396
- Fax: (541) 747-7348
Contact Info
Office Hours
- Monday through Friday
- 8:30 a.m. to 5 p.m.
Phone
- General Information: (541) 746-8451
- Toll-Free: (877) 420-9593
- Electrical Outages: (541) 726-2395
- Water Emergencies: (541) 726-2396
- Relay for the Hearing Impaired: 7-1-1
- Start or Stop Services: (541) 746-9599
- Credit and Payment Arrangements: (541) 746-9852
- 24-Hr Payments: (844) 298-5380
- 24-Hr Automated Account Info: (541) 744-3768
- Toll-Free: (888) 744-3768
- Public Records Requests: (541) 744-3603
- Engineering/Operations: (541) 726-2395
- Street Light Repairs: (541) 744-3726
- Tree Trimming: (541) 744-3716
- Office: (541) 746-0963
- 223 A Street, Suite H: (541) 726-2398
- Job Information (Recording): (541) 744-3797
- Toll-Free: (800) 332-2344
- Office: (541) 726-2396
Holiday Closures
Office will be closed during the following observed holidays:
- New Year’s Day
- Martin Luther King, Jr. Day
- President’s Day
- Memorial Day
- Independence Day
- Labor Day
- Veteran’s Day
- Thanksgiving Day
- Friday after Thanksgiving
- Christmas Eve
- Christmas Day