Outages

Springfield Utility Board (SUB) works hard to ensure an uninterrupted flow of water and electricity to its customers. However, unplanned outages can happen. Here’s how to report a problem or concern.

SUB uses a call-based outage system. By calling in your outage, you assist us in identifying areas affected by an outage, as well as the extent of the outage.

To report your outage 24/7, call: (541) 746-8451

To report an emergency, call: 9-1-1
Emergencies include a downed power line. Keep away from the hazard!

During a larger outage, high call volume may mean that reporting your outage takes a little longer. We appreciate your patience.

During a major, widespread outage, you will have the option of reporting your outage online 24/7.

Outage Information

• Visit the map SUB uses to communicate outage locations.
  • Outage Map Disclaimer: The electric outage map will not be activated or updated for all outages. SUB reserves the right to activate the map in the event of widespread or extended outages affecting a high volume of customers. All information displayed on this outage map is approximate and subject to change without notice. Springfield Utility Board strives to provide accurate and timely information; however, SUB makes no guarantees regarding the accuracy, completeness, or timeliness of the data shown. Outage locations are intentionally generalized to protect customer privacy. Estimated restoration times are provided for planning purposes only and may change as conditions evolve. SUB cannot guarantee service restoration within the time frames displayed.
• Visit our Outage Preparation page to learn more about how to prepare for a possible outage.
• Visit our During an Outage page learn more about what to do during an outage.
• Visit our How Power is Restored page to learn more about SUB’s power restoration process.