About SUB

General Manager

Board Bios

Board Policy Manual

History

SUB has a colorful history – one that reads more like a script for an action-packed movie than an annual report. Private industries fought hard to keep the public utility from being founded more than 50 years ago, and it was ordinary citizens that organized and took to the streets to make public power a reality in Springfield.

Read more about Springfield Utility Board’s early history by downloading a copy of SUB’s history – Lighting the way (PDF) or view a short video with an abbreviated version of the story below:

Mission

The Mission of the Springfield Utility Board is to provide safe, reliable, cost-effective utility related services to the citizens and businesses of the Springfield community.

In providing these services:

The Board will require the principles of cost-effectiveness and continuous quality improvement to be applied to all programs, functions and projects conducted by SUB, with recognition of the Board’s long-term responsibility to deliver services.

In addition to providing the types of services that meet customers’ utility needs, SUB shall also strive to:

Keep the costs of its services affordable
Provide for prudent financial reserves
Ensure that all services offered and provided by SUB meet or exceed the community’s standards for quality & safety
Continue to study opportunities and pursue options that provide value to SUB’s customers.

The Board believes that SUB’s mission is best accomplished through a strong team relationship between the Board and management.

This partnership will provide consistency of purpose and direction to the organization and empowers employees to continue to build the kind of organization necessary to meet customers’ utility needs.

Core Values

Efficiency – greatest amount of output for a given amount of input. Strive for the “Biggest bang for the buck”
Effective service delivery, but also be cost-effective – a private enterprise bias, even though SUB is a monopolistic, publicly owned enterprise
Honesty – high ethical standards from all employees in the organization
High esteem of the organization as perceived by the community and customers we serve
Productivity – positive accomplishments in building solid facilities (infrastructure) and operating systems
High quality of people, in terms of their personal and professional capabilities – treating those employees with respect, honesty, and openness
Fiscal integrity and survival of the organization
Value of the employees as a resource and means by which to accomplish goals – the complement to financial means in accomplishing goals
Goal-orientation – focusing on specific projects and accomplishments
Gain sharing and reward for productivity to employees
Fairness and equality to customers we serve
Teamwork, as opposed to internal competition and conflict
Respecting the policy directives of the Board of Directors