Payment Arrangements
Springfield Utility Board customers may qualify for a limited extension for their payment. If you are eligible, the option to set an arrangement will appear after you log into your account at subutil.com, or via the SUB mobile app. This feature allows you to set your payment date and amount by following a few simple instructions, and you can do it 24/7. If the option doesn’t appear, you might still be eligible, so please don’t hesitate to call us at (541) 746-9852. One of our Customer Service Representatives can look at your account to see if we can help.
Project SHARE
How to Access Funds
SUB’s Project SHARE program helps customers with past due utility bills. Funds are currently available!
You can receive one-time annual assistance of up to $245 to apply toward the electricity portion of your bill.
To qualify, you must:
- Be a SUB customer
- Have a “past due” or “due upon receipt” bill
- Fall within income guidelines
For more information on income guidelines, or to make an appointment to apply for funds, email our partner Catholic Community Services (CCS) or call them at (541) 345-3628. Customers can also make an online appointment. CCS helps SUB administer Project SHARE and will help with the application process.
Please note: If after receiving Project Share funds your service is disconnected, you will need to pay the account balance in order to restore service. If the assistance funds provided do not cover the full balance due for reconnection, you will need to pay the difference. If you are not able to pay the difference, Project Share funds may revert back to SUB.
Other assistance may also be available – go to the Emergency Assistance Resources List for phone numbers of agencies providing assistance in the Springfield/Eugene area.
How to Donate
Help low-income Springfield residents with heating emergencies by making a tax-deductible donation to Project SHARE. Both monthly pledges and one-time donations can be added to your bill. Monthly pledges can be for a recurring dollar amount or you may donate your change by authorizing SUB to round your bill up to the next even dollar amount. Any recurring pledge can be canceled at any time.
Call SUB at (541) 746-9852 to make a donation or customers with online access to their SUB account may fill out a pdf form; the form is found on the ‘Customer Programs’ page of the online portal. You can also donate with this online form.