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Payment Assistance

https://www.subutil.com/customer-service/account-services/payment-assistance/

[…] arrangements. Project SHARE How to Access Funds SUB’s Project SHARE program helps customers with past due utility bills. Funds are currently available! You can receive one-time annual assistance of up to $225 to apply toward the electricity portion of your bill. To qualify, you must: Be a SUB customer Have a “past due” or […]

SUB’s Ice Storm Assistance Program

https://www.subutil.com/alerts/subs-ice-storm-assistance-program/
Were you financially impacted by the January ice storm? Through a partnership with Catholic Community Services, SUB is offering one-time aid of up to $250 for qualifying SUB electric households. The application window opens at 8:00 am on Monday, March [...]

Website Accessibility

https://www.subutil.com/accessibility/

[…] your accessibility problem, the preferred format in which to receive the material, the web address of the requested material, and your contact information. Users who need accessibility assistance can also contact us by phone through the Federal Information Relay Service at 1-800-877-8339 for TTY/Voice communication. Accessibility Design Guidelines Our website has been designed with […]

Bids & Proposals

https://www.subutil.com/business-center/bids-proposals/

Springfield Utility Board (SUB) works with a variety of vendors to assist with construction, installation, and other projects, and to purchase necessary equipment and materials. To keep rates cost-effective and affordable, competitive bids are sought for materials and services. Please be sure to review the following important documents before bidding: Exhibit A – Independent Contractor […]

How to Shut Off Your Water

https://www.subutil.com/water/plumbing-maintenance/how-to-shut-off-your-water/

[…] Utility Board (SUB) can do the work if you prefer. Contact SUB at (541) 746-8451 if you are unable to find your water meter or need other assistance regarding your water meter. Shutting Off Water Knowing where your water meter is located and ensuring it is not obstructed will help you shut water off […]

Residential Backflow Testing Agreement Online Form

https://www.subutil.com/business-center/water/cross-connection-control-backflow-prevention-documents-forms/residential-backflow-testing-agreement-online-form/

Springfield Utility Board is currently providing an opportunity for customers to participate in a Residential Backflow Assembly Testing Program that would assist customers in the completion of their required annual backflow assembly testing, without the burden of contacting and scheduling a certified testing contractor themselves. Residential customers may choose to have SUB arrange for your […]

Public Records Request

https://www.subutil.com/about-us/public-records-request/

Public accountability and transparency are core values at Springfield Utility Board (SUB), and we are committed to responding to public records requests in a timely manner. To assist us in processing your request, please fill out and return the following forms, as appropriate. SUB Public Records Request Form (PDF) SUB Public Records Fee Waiver Form […]

Financial & Planning

https://www.subutil.com/about-us/financial-planning/

As part of Springfield Utility Board’s (SUB’s) ongoing planning process, staff prepares a variety of strategic and financial plans that assist the utility in meeting its mission of providing safe, reliable and cost-effective utility related services to Springfield. Utility Budget 2024 Adopted Budget (PDF) Utility Strategic Plans Utility Affordability Analysis September 2019 (PDF) 2021 10 […]

Job Classifications

https://www.subutil.com/faqs/job-classifications/
The Job Classifications (Job Descriptions) provide an overview and examples of the essential functions assigned to a position. They also outline the minimum qualifications and required knowledge, skills, and abilities for each job. This is not a list of current [...]

Billing Policies

https://www.subutil.com/customer-service/billing/billing-policies/

[…] unable to pay their utility bill in full by the statement due date can call Springfield Utility Board (SUB) at (541) 746-9852 before the due date for assistance. Our customer service staff is ready and available to help make reasonable payment extensions or arrangements. There are 2 components to a satisfactory credit arrangement/extension. The […]