SUB sign with MO in background

Boil Water Notice FAQ

How will I be notified of a boil water notice?

SUB will notify customers if a boil water notice has been issued in their area. Depending on the number of customers and the size of geographical area affected, a boil water notice will be communicated via one or more of the following methods:

  • Door hanger
  • Press Release to TV and radio
  • Automated call-out for customers with a phone number on file
  • Social media
  • SUB’s website
What does a boil water notice mean?

A boil water notice means tap water should not be used for drinking, cooking, washing dishes, washing food preparation areas, nor for ice-making until tests verify the water is safe. Tests typically take 24 hours. In the meantime, tap water should be boiled to kill any microorganisms that may be present.