SUB technicians collect water samples using specific procedures that ensure accurate testing. Tests typically take 24 hours. This allows a commercial laboratory time to incubate the samples, a step that is required to grow bacteria if any are present.
Call SUB at (541) 746-8451 and tell the Customer Service Representative you would like to make sure the phone number associated with your account is correct.
SUB will notify customers if a boil water notice has been issued in their area. Depending on the number of customers and the size of geographical area affected, a boil water notice will be communicated via one or more of the following methods:
- Door hanger
- Press Release to TV and radio
- Automated call-out for customers with a phone number on file
- Social media
- SUB’s website
A boil water notice means tap water should not be used for drinking, cooking, washing dishes, washing food preparation areas, nor for ice-making until tests verify the water is safe. Tests typically take 24 hours. In the meantime, tap water should be boiled to kill any microorganisms that may be present.