Excellent service
Excellence is one of SUB’s core values, characterized by a focus on competence and hard work. Our processes promote creativity, innovation, and continuous improvement in SUB’s relentless pursuit of excellence.
Reliable electricity:
The Reliable Public Power Provider program of the American Public Power Association (APPA) recognizes utilities that demonstrate high proficiency in reliability, safety, workforce development, and system improvement. SUB is one of only two Oregon public utilities that currently hold the APPA’s “platinum” level of proficiency.
Outstanding water service:
SUB’s entire water system has been evaluated by the Drinking Water Services of the Oregon Health Authority (OHA) and has been found to successfully have met the OHA’s criteria for “Outstanding Performer” in providing safe drinking water to the public.
Enviable customer satisfaction:
In an August 2020 Residential Customer Survey, a strong majority of residential customers rated SUB favorably overall, with 96.1% indicating SUB does either an “excellent job” (57.8%) or a good job (38.3%).
In a November 2021 Commercial Customer Survey, a strong majority of commercial respondents, 98.1%, reported they were either “very satisfied” (50.5%) or “somewhat satisfied”(48.1%) with the service provided by SUB.
Competitive rates
Count on SUB to provide rates that compare favorably to national averages and neighboring utilities.
Where does SUB get its power and water?
All of SUB’s electric power is supplied by the Bonneville Power Administration. It consists mostly of hydroelectric power with a small amount of nuclear power. SUB’s Power Source
Most of SUB’s water comes from groundwater wells with the remainder coming from the Middle Fork Willamette River. A third source, the McKenzie River, will be tapped when the McKenzie River Treatment Plant (MRTP) is complete and becomes operational. SUB’s Water Sources