Residential Window Replacement Program Application

Residential Window Replacement Program Application

Eligibility, Documentation, and Requirements

Who Is Eligible to Participate?

  • Must be a SUB residential electric customer with permanently installed electric heat serving as the primary heating system for at least 50% of the home’s conditioned living area.
  • Available for existing site-built homes with one to four dwelling units and manufactured homes.
  • Owner-occupied and rental properties are eligible.

Required Documentation

  • All projects must be verified by SUB for eligibility before installation. Please call SUB’s Energy & Conservation Services at (541) 746-0963.
  • A completed and signed SUB Residential Window Replacement Program application.
  • A contractor proposal listing the U-factor and square footage of each window and patio door being installed.
  • A completed Pacific Cascade Federal Credit Union loan application, if applying for the zero-interest loan.
  • The application, contractor proposal and loan application, if applicable, must be completed, signed, submitted and approved before installation begins.
  • All installations are subject to inspection by SUB and/or the Bonneville Power Administration.

Window Installation Requirements

  • The existing window or patio door must be single-pane or double-pane and have a wood or metal frame.
  • Existing vinyl-framed windows and patio doors are not eligible for replacement incentives.
  • Existing triple-pane windows and patio doors do not qualify, regardless of frame type.
  • Replacement windows and patio doors must meet the U-factor requirements of the selected SUB incentive.
  • For homeowner-installed windows, the manufacturer’s shipping manifest or National Fenestration Rating Council stickers must be submitted with the final invoice. The documentation must confirm the U-factor and actual size of each installed window or patio door.
  • The zero-interest loan option is not available for homeowner-installed projects.

Incentive Selection

Rebate or Loan (select one)(Required)

SUB offers either a rebate or an interest-free loan to help pay for eligible window replacement projects. The loan option is not available for homeowner-installed projects.

Rebate: The rebate cannot exceed 50% of the total eligible project cost.

Interest-Free Loan: SUB’s interest-free loan is serviced through Pacific Cascade Federal Credit Union. You must apply through SUB to receive this special rate. Loan approval is based on credit.

  • Loans from $1,000 to $2,000 have a 36-month term.
  • Loans from $2,001 to $5,000 have a 48-month term.

The loan may not cover the full cost of the project. The participant is responsible for paying or financing any remaining balance. Loan amounts and terms are subject to change without prior notice.

The participant is responsible for any purchases or binding contracts signed before SUB approves the rebate or before the loan is approved and authorized.

For information about applying, please call SUB’s Energy & Conservation Services at (541) 746-0963.

Customer Information

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    SUB Will Issue Incentive Directly to the Selection Below. I Agree to Receive my Rebate Via (select one):(Required)

    Terms and Conditions

    OFFICIAL FORM: This form and all required supporting documentation, including the contractor proposal, final invoice, National Fenestration Rating Council documentation and loan application, if applicable, must be completed truthfully and accurately. SUB’s Residential Window Replacement Program will not be responsible for lost documentation.

    PROGRAM CHANGES AND EFFECTIVE DATE: SUB reserves the right to change or discontinue the Program, its eligibility rules, requirements, incentive amounts, loan amounts or available funding at any time without prior notice. This version of the Program is effective through August 31, 2027. Program changes will take effect September 1, 2027.

    PROGRAM ELIGIBILITY: To qualify, the property must meet all current SUB Residential Window Replacement Program eligibility requirements. The property must be an eligible existing site-built or manufactured home located within SUB’s electric service territory. The home must use permanently installed electric heat as its primary heating system, serving at least 50% of the conditioned area of the home.

    WINDOW ELIGIBILITY: Pre-existing windows and patio doors must be single-pane or double-pane units with wood or metal frames. Existing vinyl-framed and triple-pane windows and patio doors are not eligible. Replacement windows and patio doors must meet the U-factor requirements of the selected incentive and all other current Program requirements.

    INSTALLATION ELIGIBILITY: Qualifying windows and patio doors may be installed by the Participant or by a contractor. The Participant is responsible for ensuring that the installation meets manufacturer instructions, SUB requirements, Bonneville Power Administration requirements and all applicable codes. The interest-free loan option is not available for homeowner-installed projects.

    CONTRACTOR INSTALLATION: When a contractor performs the installation, the contractor must meet all applicable licensing requirements. The Participant is responsible for confirming contractor eligibility and for reviewing all contracts, proposals and project costs before authorizing work.

    VERIFICATION AND INSPECTION: All projects must be verified by SUB before installation begins. SUB and/or the Bonneville Power Administration reserve the right to inspect the property, existing windows, replacement windows and completed installation to verify compliance with Program requirements. The Participant may be contacted by phone or email to schedule an inspection. No warranty or approval of workmanship is implied by an inspection.

    INCENTIVE PAYMENT: SUB will approve incentive payment only after verifying that the project meets all Program requirements. The rebate cannot exceed 50% of the documented eligible project cost. The incentive will be based on the verified eligible window or patio-door area and the applicable incentive level.

    LOAN APPROVAL AND PAYMENT: Interest-free loans are subject to approval by Pacific Cascade Federal Credit Union. The Participant must apply through SUB to receive the special loan rate. Work must not begin until SUB and Pacific Cascade Federal Credit Union have issued all required approvals. Loan proceeds will be paid directly to the contractor. The Participant is responsible for paying or financing project costs that exceed the approved loan amount.

    BINDING CONTRACTS: The Participant is responsible for any purchases, deposits or binding contracts signed before SUB approves the rebate or before the loan is approved and authorized.

    TAX LIABILITY: Neither Springfield Utility Board, the Bonneville Power Administration, Pacific Cascade Federal Credit Union nor the installer is responsible for any tax liability that may be imposed on the Participant as a result of receiving an incentive or obtaining financing.

    DISCLAIMER, WARRANTIES AND NO LIABILITY: SUB and the Bonneville Power Administration do not supervise work performed for the Participant and are not responsible for the proper completion of the installation or the performance of the windows, patio doors or other products purchased. Product and installation warranties are provided by the manufacturer, retailer or installer, not by SUB or the Bonneville Power Administration. No particular energy savings, comfort improvement or product performance is guaranteed.

    ENDORSEMENT: The Program does not endorse any particular manufacturer, retailer, contractor or product. The appearance of a manufacturer, retailer, contractor or product on Program materials does not constitute an endorsement. Products or businesses not listed are not implied to be unsuitable or defective.

    PROJECT COMPLETION DEADLINE: All approved projects must be completed within 180 calendar days of the date SUB issues written project approval. All required invoices, permits, forms, National Fenestration Rating Council documentation and supporting documents must also be submitted within this period. Projects that are not completed and fully documented within 180 calendar days may lose approval and will no longer be eligible for an incentive or loan. The Participant may be required to submit a new application and receive new approval before work continues.

    SAFETY, INSTALLATION AND BUILDING CODES: The Participant agrees to comply with all applicable federal, state and local building, safety and environmental codes. The Participant or contractor certifies that the windows and patio doors were installed according to manufacturer instructions and applicable Bonneville Power Administration requirements. Replacement windows must maintain required emergency-egress openings, and safety glazing must be installed where required by code.

    PROPERTY RIGHTS: The Participant must have the authority to install the windows and patio doors at the property or must have received permission from the property owner.

    ACCESS AND EVALUATION: SUB and/or the Bonneville Power Administration may request reasonable access to the property to inspect, review or evaluate the windows and patio doors before, during or after project completion. The Participant agrees to provide reasonable access for these purposes.

    FINAL INVOICE AND SUPPORTING DOCUMENTATION: A copy of the final invoice must be submitted before the rebate or loan can be finalized. The invoice must show the total project cost and describe the products and services provided. Required documentation must confirm the quantity, size and U-factor of the installed windows and patio doors.

    HOMEOWNER-INSTALLED PROJECTS: For homeowner-installed windows or patio doors, the Participant must submit the manufacturer’s shipping manifest or National Fenestration Rating Council stickers with the final invoice. The documentation must confirm the U-factor and actual size of each installed window or patio door. Homeowner-installed projects are eligible for a rebate only and are not eligible for an interest-free loan.

    ENVIRONMENTAL ATTRIBUTES AND BENEFITS: The Participant relinquishes and grants to SUB all environmental benefits, including credits, reductions, offsets, reporting rights and savings pertaining to carbon, CO2, greenhouse gases, emissions, kilowatt-hour energy savings, energy efficiency and any other related environmental benefits. The Participant’s sole benefit is any reduced energy cost resulting from the Program.

    PRIVACY ACT STATEMENT: Basic authority for collecting this information is authorized by 16 U.S.C. §§ 832 et seq. and 838 et seq., pursuant to BPA’s Conservation Program system of records established in 46 FR 31700. This information is primarily intended to support BPA’s Energy Efficiency Program, including the acquisition, verification and evaluation of energy savings. Other routine uses may include aggregation into public energy-efficiency databases, providing information to authorized personnel for installation or repair, Program evaluation and Program publicity. In some cases, information about the property may be made available to later purchasers. Providing the requested information is voluntary. However, failure to provide the required information will prevent participation in the Program.

    HOLD HARMLESS AGREEMENT: The Participant agrees, on behalf of the Participant and any applicable company, corporate officers, employees, agents, assigns and successors of interest, to hold harmless, indemnify and defend SUB and its officials, employees, agents and assigns from and against all actions, causes of action, claims, damages and costs arising from or connected with the design assistance, financial assistance, purchase or installation associated with the project.

    PARTICIPANT CERTIFICATION: By signing this form, the Participant certifies that all information provided is correct to the best of the Participant’s knowledge. The Participant certifies that the property is within SUB’s electric service territory, that the project meets the stated Program requirements and that all submitted documents are complete and accurate.