Pole repair work – Ice storm update 1-29-24

January 29 8:30 am UPDATE

As part of the post-storm restoration process, SUB is replacing a pole on 5th and Hayden Bridge Road. We expect the planned outage to last from 8:30 a.m. to 5 pm.

This will result in a temporary loss of power for about 200 customers north of Hayden Bridge Road to the river, and between Blackstone / 6th to Manor Drive.

Thank you for your patience as we continue to make permanent repairs to our system after this historic ice storm!

January 28
11:30 UPDATE
With the exception of a few customers who have been notified, we believe the initial power restoration process is now complete.
There are a few homes, such as second homes, that are currently vacant, and we'll respond to those customers when they return.
Any customer without power, or who has partial power, should contact the utility immediately so that the outage can be addressed.
The outage line number is 541-726-2395.

8:30 am UPDATE

Crews made significant progress yesterday, and we estimate that we have fewer than 150 customers remaining.

IT IS VERY IMPORTANT that customers who do not have power call our outage line at 541-726-2395. We have a low call volume so you should be to get through very quickly.

PLEASE ALSO CALL if you have electric infrastructure debris that needs to be picked up.

SUB water crews are supporting our restoration efforts by clearing away storm-damaged electric materials. You can assist by letting us know where these materials are so we can schedule pick-up.

We expect all known outages, with the exception of the infrastructure projects noted in the list below, to be restored by the end of day tomorrow, January 29.

Areas needing additional work are listed below. Most are infrastructure projects that support SUB’s electric and fiber systems:

·         I-5 crossing – estimated date of restoration February 2
·         McKenzie River crossing – estimated date of restoration January 29
·         Thurston Hills Natural area – TBD
·         Quarry Hill – TBD

Thank you all again for your support and patience as we work on these final restorations!

January 27
8:15 pm UPDATE
 
In every storm-related outage, there comes a stage in the restoration process where many of the issues that remain require lots of crew time, but bring power back to only one or two or three customers.
 
We’re there now, in backyards and alleys, climbing through trees and untangling wires, to get to those who remain.
 
We made steady progress nonetheless. Crews continue to report in and we’ll have a tally tomorrow of where we stand.
 
A few things for tonight:
 
Our work list of jobs remains the same, so if you have an outage in one of the areas listed in this morning’s post, we are aware of it.
 
However, IF YOU ARE OUTSIDE THOSE AREAS AND YOU HAVEN’T YET CALLED in your outage, please do so.
 
For example, we discovered a customer today that was without power, but wasn’t in our database. We are also saw some customers who had been restored, but who lost power again due to weak tree limbs falling into lines. Your call helps us track these occurrences so we can make sure they get follow-up.
 
AGAIN, PLEASE CALL IN YOUR OUTAGE to 541-746-8451 or 541-726-2395 and encourage others to do so, if they haven’t called yet.
 
Call volume is low - you should not have trouble through, and your call is very important.
 
We’ll check in with you all tomorrow. Know that we are ever appreciative of your patience. Thank you!

9 a.m. UPDATE
Crews are now reconfigured into smaller teams and are repairing damage and restoring clusters of home and individual homes throughout the city.We continue to make progress and were able to cut the number of customers without power by about half yesterday.We currently estimate that about 500 homes are awaiting restoration.One challenge crews have experienced in at least two locations is stolen downed wire. In one instance, an individual was apprehended by law enforcement.Wire theft is a serious issue and delays crew work. If you see anything suspicious, please report it to the Springfield Police Department's non-emergency line at 541-726-3714.If your home is in one of the areas below (from yesterday's list) power has been restored.· Small pocket on Kelly Butte· 63rd and F Street

· Smith Way

· N. 38th Place

IMPORTANT - if you live in one of these and have no power or partial power, please call SUB at 541-746-8451.

If your home is in one of the areas listed below, we are aware of the outages.

· N. 21st to N. 28th , Main Street north to E Street

· S. 32nd to S. 47th, Main Street south to the railroad tracks

· I-5 crossing

· McKenzie River crossing

· Thurston Hills Natural area

· N. 31st Street

If you are outside of one of these areas, or if you have partial power, call SUB at 541-746-8451 EVEN IF YOU HAVE CALLED BEFORE. This will aid the restoration process.

Thank you!!

8:30 am UPDATE - For those checking in, we should have this for you soon.
January 26
8:45 pm UPDATE
We had a great day today - our first day of fanning out across the city to restore power to individual homes and clusters of homes.
As we’ve mentioned, we are at the stage of the restoration where we are spending more time to get smaller groups restored with power, but that’s the work right now.
We are overjoyed with each home we light up, and yet we know that for each home we repair, there are more who wait. The ice storm was brutal, but we will not stop until everyone has power again.
Please, if you are still out of power, and you aren’t one of the areas mentioned in our 8:30 am post today, call our outage line at 541-726-2395.
Calling helps the outage restoration process. So call, even if you have called before!
Thank you!

11:00 am UPDATE

If you are in one of the areas mentioned in this morning's update, we are aware of remaining outages. If you are NOT in one of the areas mentioned below and are still without power, please call our outage line at 541-726-2395, even if you have called in before.

If call volume is high, please bear with us. Having your call is very helpful for the restoration effort.

8:30 a.m. UPDATE
We passed a major milestone yesterday, with fewer than 1,000 customers awaiting power restoration.
We also have the bulk of our backbone system repaired, and are transitioning today to the next phase of restoration, where we focus on small clusters of customers or individual customers that remain without power.
If you are one of those awaiting power, we know it's frustrating -- crews will break into smaller teams so they can make repairs across more areas of the City.
You may also see crews concentrated in areas with heavily damaged backyard overhead electrical equipment. These repairs will help speed power restoration to groups of homes served by those lines and bring more people up at one time.
SUB is maintaining our Mutual Aid support, and we will all continue to work diligently to get power restored to every customer.
We are aware that additional work is needed in the following areas to restore power:
· N. 21st to N. 28th , Main Street north to E Street
· S. 32nd to S. 47th, Main Street south to the railroad tracks
· Smith Way
· N. 38th Place
· I-5 crossing
· McKenzie River crossing
· Thurston Hills Natural area
· N. 31st Street
· Small pocket on Kelly Butte
· 63rd and F Street
IMPORTANT: For customers experiencing partial power, please check your breaker and reset any GFCI outlets (the ones with the built in reset buttons on the outlet). If you are still experiencing a problem, please call SUB at 541-726-2395.
Thank you!

January 25

8:00 PM UPDATE

Another productive day, taking on some final big infrastructure projects that support our community while also restoring power to many neighborhoods. Today, we restored power to:

. Willamette Heights
·         Lindale Drive
·         Shamrock Village
·         Some customers on the east and west side of Kelly Butte
·         42nd and Olympic area
·         Deadmond Ferry and Baldy View area are restored
·        Finished work at Willamalane, Rainbow Water District, Springfield School District, and SUB Water facilities

We are continuing work at:
·         Vitus Lane
·         S. 32nd to 47nd between Main Street and Railroad area
·         21st to 28th between G and E Street area
·         South side of Jasper Road area

Just a note that we are still on track to get MOST customers power by the weekend. As we mentioned, those with difficult access issues or damage at their homes may take longer, but we will tackle every project.

We encourage people to check their weatherhead, mast and meter base now for damage. We have a special program that gives electricians permission to make emergency repairs, so if this applies to you, please see our website at subutil.com.

Thank you!

8:45 am UPDATE
Crews have fanned out across the city again this morning, working throughout town in the areas below. Remember, if you don’t see your area listed yet, we will be making our way toward you! Every home and every business will have power restored. We’ll be back this evening with an update on progress. Thank you!
· Willamette Heights
. River Heights/Vitus Lane
· East side of Kelly Butte/Water Street area
· S. 32nd to 42nd between Main Street and Railroad area
· Deadmond Ferry and Baldy View area
· 21st to 28th between G and E Street area
· South side of Jasper Road area
· Lindale Drive area