Springfield Utility Board is recruiting for a Customer Service Rep A - VI

DIVISION:
Customer Service & Marketing

REPORTS TO:
Customer Service Manager and Customer Service Supervisor

BARGAINING UNIT:
IBEW Local 659

STATUS/HOURS:
Non-Exempt / Union / Full-Time / 40 hours a week / M - F / 8:00 – 5:00

HOURLY RANGE:
CSR A – 1st six months $20.01/hr
CSR 1 – 2nd six months $21.15/hr
CSR 2 – 3rd six months $22.54/hr
CSR 3 – 4th six months $24.19/hr
CSR 4 – 5th six months $26.13/hr
CSR 5 – 6th six months $28.18/hr
CSR 6 – 7th six months $31.22/hr
Position will start as a CSR A at $20.01/hr. Steps CSR 1 to CSR 6 are based on satisfactory performance and reaching the required hours

POSTING DATE: Friday, July 16, 2021

CLOSING DATE: Friday, August 6, 2021 at 5:00 p.m. OR when 100 applications have been received – whichever comes first.

Prior to applying, please read the entire Customer Service Rep A, I – VI / Main Office job description. The job description lists the Major Responsibilities, Required Minimum Qualifications, and the Physical and Mental Requirements for the position.

MINUMUM QUALIFICATIONS
• High school diploma or equivalent
• Minimum of two years of recent direct customer service experience involving servicing customer accounts and problem solving. Minimum of one-year recent experience cashiering and/or billing
• Minimum of two years of experience and proficiency with personal computers
• Demonstrated experience working with a high level of detail with numbers and documentation
• Experience with high phone volume and in-person customer contact required
• Accurate keyboarding - minimum of 40 words per minute by touch
• Utility, accounting and/or banking experience preferred

SUBMITTING YOUR APPLICATION MATERIALS
The following application materials are required:
1. Completed SUB Application for Employment 
2. Cover letter
3. Resume

SUB encourages all qualified individuals to apply. SUB is committed to cultural diversity, equity and inclusion, and does not discriminate on the basis of any protected status, including disability and veteran status.

You may submit your application on line. You may also mail, deliver, fax or email your application packet to:
Human Resources / P.O. Box 300 / 223 “A” Street, Suite H / Springfield, OR 97477
Office hours: Monday – Friday / 8:00am – 5:00pm
Phone: 541.726.2398
Fax: 541.744.3657


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