SUB Customer Emergency Contact Form

Please use the form below to let us know where to direct emergency messages.

Emergencies include wide-scale boil water notices and public safety power shut-offs. However, large or wide-spread electric outages will continue to be communicated via our website, social media and traditional media channels.

We highly recommend providing both an email and phone number, preferably a cell phone. Texting is the fastest way to reach you. If you only have a landline, please provide that instead.

Note: Please fill out this form EVEN IF you already have an online account with SUB or have signed up for other notifications.

Emergency Contact Form

Name(Required)

First Last

Account Number (Find this in the top right corner of your SUB statement)(Required)

Email(Required)

Emergency phone number (Cell Phone preferred for receiving text* messages.)(Required)

Please check one

Landline Phone

Cell Phone

CAPTCHA

Terms & Conditions

Springfield Utility Board (SUB) utilizes a dedicated text messaging service to send critical emergency notifications, such as public safety alerts and other urgent updates, to our customers.

SUB does not charge customers for this service, however standard messaging fees from your carrier may apply. Participation in this notification program is automatic for all customers who have provided a mobile phone number. These notifications are strictly for emergency communication and are not used for marketing purposes.

Key details of the service include:

These messages are solely for emergency purposes, including public safety alerts and utility-related emergencies.
Message frequency may vary based on the urgency of the situation.
While SUB aims to ensure timely delivery, message delivery may be impacted by network issues or technical difficulties, and Springfield Utility Board is not responsible for any delays or undelivered messages.
Your contact information will only be used for emergency notifications and will not be shared with third parties, except as required by law.
For questions about this service, to update your contact information or to opt out of emergency messaging, please contact SUB at emergencynotifications@subutil.com.
Further information on SUB’s privacy policy can be found at: Privacy Policy – Springfield Utility Board

This system is compliant with relevant regulations and is designed to keep you informed in times of emergency.

In the event that no cell phone number is available or a text message fails to send, SUB will attempt to send the same information via recorded phone message.