If you have a question or concern about your bill, let us know about it! Just call our billing department at 541-744-3795, or come by our billing office at 250 A Street in downtown Springfield.
High Bill Questions
Sometimes people call us when their utility usage goes up significantly and they’re at a loss to explain why. Our billing experts can look up your consumption history and talk with you about why your household might be using more water and electricity. They can also send you useful information.
Most fluctuations in usage are the result of three factors:
Weather changes: Weather changes are easy to anticipate. When it’s cold and dark in the winter, for example, people use more electricity for heating and lights. And when it’s hot and dry in summer, they use more electricity for cooling and more water for irrigation.
Lifestyle changes: Changes in lifestyle are more subtle. A new baby, for example, means more laundry and higher thermostat settings. House guests and holiday celebrations require more cooking, dishes and lights. Purchases of new appliances – computers, printers, stereos, large-screen TVs, hot tubs, to name a few – add to the load.
Electrical/plumbing problems: Leaking toilets, broken water pipes, and wiring problems, for example, can increase your utility bill in a hurry. It’s best not to put off household repairs.
If we can’t resolve your concerns over the phone, we’ll refer you to SUB’s Conservation Connection. Our trained staff will work with you to help identify potential problems.
City Sewer Charges
As a courtesy to Springfield residents and the City of Springfield, SUB includes the City’s monthly sewer charge with its utility bills. By doing this, residents pay only one bill, not two, and the City (and its taxpayers) saves significantly on the cost of mailing statements. Since SUB is only a billing agent, please direct all questions about your sewer charges to the City of Springfield at 541-726-3696 or visit the City of Springfield Wastewater and Stormwater User webpage.