UPDATE: May 12, 2021
In response to concerns about the spread of COVID-19, Springfield Utility Board is taking several measures to protect the health and safety of our customers and employees.
• The $3.50 fee normally charged for online and over-the-phone payments is being waived until further notice.
• Customer Service staff are standing by to help customers who need extra time and flexibility in making payments. We encourage any customer concerned about their account status to call us at 541-746-8451.
• Until further notice, customers enrolling in SUB’s AutoPay program will receive a $10 credit on any newly enrolled active account. Property Managers and Landlords: please note the credit will only apply to accounts that are active at the time of enrollment.
• As per policy, SUB does not charge late fees for accounts in past-due status.
If you need financial help, SUB has funds available for qualified customers through our Project SHARE program. Customers can receive a one-time credit of up to $225 that will be applied to the electricity portion of their SUB bill while funds are available.
Project SHARE is administered through our partner, Catholic Community Services. To apply, email CCS at ProjectShare@ccslc.org. You can also visit their website, https://www.ccslc.org/energy-assistance where they have information on additional funds that may be available.
Please note, to reduce the risk of spreading the virus, SUB has closed our office lobbies to walk-in traffic until further notice. All services are available by phone by calling 541-746-8451, including payment arrangements and start/stop service . Our main office drive-thru is also open and takes cash, checks and money orders.
“This is a fast moving, unpredictable situation, and the local impact is still unfolding,” said Jeff Nelson, SUB’s general manager. “We will continue to monitor and evaluate the situation and will make adjustments as necessary to support our customers.”
SUB is coordinating closely with our Team Springfield partners – the City of Springfield, Willamalane, and Springfield Public Schools – regarding COVID-19. Please see their websites for updates on specific programs and services.
For the most up-to-date, accurate information on the virus, including ways you can protect yourself, your family, and your neighbors, please visit the Lane County website.
Con el fin de proteger la salud de nuestra clientela y la de nuestro personal, las oficinas de SUB se mantendrán cerradas para el tráfico directo. El quiosco del drive-thru pueden aceptar dinero en efectivo, cheques y giros postales. Los demás servicios, incluyendo arreglo de pagos, cancelación o inicio de servicios, estarán disponibles por teléfono al 541-746-8451.