In response to concerns about the spread of COVID-19, Springfield Utility Board is taking several measures to protect the health and safety of our customers and employees.

Effective immediately, SUB is increasing our emergency payment fund for low-income customers, Project Share, by $49,000 to $87,000 to help our most vulnerable customers.

Additionally, we have specially trained staff standing by to help customers who need extra time and flexibility in making payments. We encourage any customer concerned about their account status to call us at 541-746-8451.

Please note, to reduce the risk of spreading the virus, SUB has closed our office lobbies to walk-in traffic until further notice. All services are available by phone by calling 541-746-8451, including payment arrangements and start/stop service . Our main office drive-thru is also open and takes cash, checks and money orders.

“This is a fast moving, unpredictable situation, and it’s not yet clear what the local impact will be,” said Jeff Nelson, SUB general manager. “We will continue to monitor and evaluate the situation and will make adjustments as necessary to support our customers.”

To reduce the risk of spreading the virus, SUB encourages customers to use one of our many payment methods that don’t require doing business in person.

SUB is coordinating closely with our Team Springfield partners – the City of Springfield, Willamalane, and Springfield Public Schools – regarding COVID-19. Please see their websites for updates on specific programs and services.

For the most up-to-date, accurate information on the virus, including ways you can protect yourself, your family, and your neighbors, please visit the Lane County website.


Con el fin de proteger la salud de nuestra clientela y la de nuestro personal, las oficinas de SUB  se mantendrán cerradas para el tráfico directo hasta el 31 de marzo del presente. El quiosco del drive-thru  pueden aceptar dinero en efectivo, cheques y giros postales. Los demás servicios, incluyendo arreglo de pagos, cancelación o inicio de servicios, estarán disponibles por teléfono al 541-746-8451.