Springfield Utility Board

Customer Service Policies

PLEASE NOTE: SUB policies are created under the direction of the utility’s five-member elected Board of Directors. Policies are subject to administrative staff procedures that address current technology, customer trends and needs. If you have a specific question about a policy or a procedure, please call SUB at 541-746-8451 for assistance.

Customer Service Policy 318










Did You Know?

  • What is BPA?
    What is BPA?
    The Bonneville Power Administration is a federal agency that sells locally generated hydroelectric power to Northwest consumer-owned utilities and other customers. Unlike most …
  • Sewer and storm water charges
    Sewer and storm water charges
    Although sewer charges appear on your SUB bill, sewer and storm water are not SUB services but City of Springfield services.           …