Springfield Utility Board

Customer Service Policies

PLEASE NOTE: SUB policies are created under the direction of the utility’s five-member elected Board of Directors. Policies are subject to administrative staff procedures that address current technology, customer trends and needs. If you have a specific question about a policy or a procedure, please call SUB at 541-746-8451 for assistance.

Customer Service Policy 318










Did You Know?

  • Public Power Customers Pay Less!
    Public Power Customers Pay Less!
    On average, public power customer in Oregon pay about 21% less for electricity that Oregonians who are connected to private, investor-owned utilities.   …
  • Sewer and storm water charges
    Sewer and storm water charges
    Although sewer charges appear on your SUB bill, sewer and storm water are not SUB services but City of Springfield services.           …