Springfield Utility Board

Customer Service Policies

PLEASE NOTE: SUB policies are created under the direction of the utility’s five-member elected Board of Directors. Policies are subject to administrative staff procedures that address current technology, customer trends and needs. If you have a specific question about a policy or a procedure, please call SUB at 541-746-8451 for assistance.

Customer Service Policy

 

 

 

 

 

 

Did You Know?

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    Sewer and storm water charges
    Although sewer charges appear on your SUB bill, sewer and storm water are not SUB services but City of Springfield services.           …
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    What is BPA?
    The Bonneville Power Administration is a federal agency that sells locally generated hydroelectric power to Northwest consumer-owned utilities and other customers. Unlike most …