Springfield Utility Board

Customer Service Policies

PLEASE NOTE: SUB policies are created under the direction of the utility’s five-member elected Board of Directors. Policies are subject to administrative staff procedures that address current technology, customer trends and needs. If you have a specific question about a policy or a procedure, please call SUB at 541-746-8451 for assistance.

Customer Service Policy







Did You Know?

  • What is BPA?
    What is BPA?
    The Bonneville Power Administration is a federal agency that sells locally generated hydroelectric power to Northwest consumer-owned utilities and other customers. Unlike most …
  • SUB and the City
    SUB and the City
    SUB is not a city department, but a separate entity overseen by a Board of Directors elected by Springfield citizens.       …