Customer Service Rep A-VI

DIVISION:
Customer Services and Marketing

REPORTS TO:
Customer Service Manager and Customer Service Supervisor

STATUS/HOURS:
Non-Exempt / Full Time / M - F / 8:00 - 5:00

HOURLY RANGE:
CSR A – 1st six months   $18.49/hr
CSR 1 – 2nd six months $19.55/hr
CSR 2 – 3rd six months  $20.83/hr
CSR 3 – 4th six months  $22.36/hr
CSR 4 – 5th six months  $24.16/hr
CSR 5 – 6th six months  $26.05/hr
CSR 6 – 7th six months  $28.87/hr

Position will start as a CSR A at $18.49/hr. Steps CSR 2 to CSR 6 are based on satisfactory performance and reaching the required hours

BARGAINING UNIT:
IBEW Local 659

POSTING DATE:
Friday, February 1, 2019

CLOSING DATE:
Friday, February 15, 2019 by 5:00 p.m. OR when 100 applications have been received – whichever comes first.

PRIOR TO APPLYING, PLEASE READ THE ENTIRE CUSTOMER SERVICE REP JOB DESCRIPTION

Listed in the job description are the duties and responsibilities of the position, the required minimum qualifications, and the physical and mental requirements

Experience
• Minimum two-years recent direct customer service experience involving servicing customer accounts and problem solving. Minimum one-year recent experience cashiering and/or billing
• Minimum two-years of experience and proficiency with personal computers
• Demonstrated experience working with a high level of detail with numbers and documentation
• Experience with high phone volume and in-person customer contact required
• Utility, accounting and/or banking experience preferred

Education
High School education or equivalent

Submitting Your Application Materials
The following application materials are required:

• Completed SUB Application for Employment.
Upon completion, please print and sign the application. You may also pick up an application in our Human Resources Office.
• Cover letter
• Resume
• Typing Test Results ** The job description requires accurate keyboarding skills with a minimum of 40 wpm by touch.  Candidates can go to WorkSource Lane at 2510 Oakmont Way in Eugene to take the typing test. Please attach your test results to your application packet.

Please mail or deliver application packet to:

Human Resources / P.O. Box 300 / 223 “A” Street, Suite H / Springfield, OR 97477
Office hours: Monday – Friday / 8:00am – 5:00pm
Phone: 541.726.2398


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