February was cold – the coldest February in Springfield in 30 years! That means even if you didn’t touch your thermostat, your heating system worked harder and used more electricity to keep your home at the same temperature.
If your bill seems high, extra electricity use is likely the reason. And if a higher bill is causing financial concern, please call SUB at 541-746-9852. Our Customer Service Representatives are here to help customers make payment arrangements that can help relieve stress that surrounds an unexpectedly high bill.
A note to our Average Payment Plan customers – April is the plan’s true-up month. While we try to make adjustments to ensure customers don’t end up owing anything in April, with the very recent cold weather, it is possible that your credit might be smaller than expected, or you may owe. Again, please don’t hesitate to call if you need assistance.