FAQ
The following information is available here:
How do I pay my bill?Where is the SUB office?
What are SUB's main office hours?
Where does SUB's power come from?
Where does SUB's water come from?
When are SUB Board meetings?
What should I do in the event of an outage?
How does SUB's Project Share work?
If I want more answers, who do I ask?
There are several options on how to pay your bill. To find the one that works best for you, click here!
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The SUB Main Office is in Springfield, Oregon at 250 A Street between Pioneer Parkways East and West.
For more information on the locations of Human Resources, Conservation, Electric Service Center or Water Service Center, click here.
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What are SUB's main office hours?
Office Hours are from 8:30 a.m. to 5 pm, Monday through Friday excluding legal holidays (New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, the friday after Thanksgiving, the work day before Christmas and Christmas Day).
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Where does SUB's power come from?
SUB purchases all its electricity from Bonneville Power Administration, an agency created by Congress to sell electricity generated from the federal government's hydroelectric dams on the Columbia River. From there, it travels to one of SUB's eight substations, where it is distributed along more than 4,600 transformers and 400 miles of powerlines to 30,000 residential, commercial and industrial customers.
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Where does SUB's water come from?
The majority of your water comes from a system of seven wellfields that tap groundwater from a vast aquifer that lies underneath Springfield. Supplementing this is water drawn from the Middle Fork Willamette River. From these two sources, the water is pumped through 240 miles of distribution lines to SUB's 56,000-plus water consumers. SUB also owns and maintains six pumping stations and seven reservoirs.
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SUB's board meets at 7 p.m. on the second Wednesday of each month. Meetings take place in the board room, which is across A Street from SUB's main office at 250 A Street. All SUB customers are encouraged to attend.
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What should I do in the event of an outage?
Outages can be caused by many things, but usually happen in the stormy fall and winter months when hazardous weather can down power lines, or cause traffic accidents that can do the same. Luckily, outages are relatively rare at SUB and tend to last minutes or hours, not days. Still, being prepared for being without for longer is always advisable. For more information click here.
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How does SUB's Project Share work?
Project Share is a program that helps low-income and elderly residents with winter heating emergencies.
Donations are tax deductable, and pledges can be canceled at any time. Call SUB at 746-8451 to make a donation or for more information.
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If I want more answers, who do I ask?
Simply call us at 541-746-8451! Or if you would more specific online contact information, just click here.
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