Paying your Bill: Payment Options
SUB offers several convenient payment methods:
How and where to pay your bill:
• Use Auto Pay
Sign up for SUB's automatic withdrawal program and you can forget the hassle of writing checks and mailing payments. With Auto Pay, you can have your payment automatically deducted from your checking or savings account. You'll still receive a monthly statement for your files so you can view your usage and track your payments. Click here for an application, or call 541-746-8451.
• By Mail
Send your check or money order, made out to Springfield Utility Board, to SUB, P.O. Box 300, Springfield, OR 97477 (or use the pre-addressed envelope provided with your statement).
• At a Drop Box
Put your check or money order, made out to Springfield Utility Board, in one of these conveniently located drop boxes around Springfield (please put your account number and address on the check or money order):
Drop Box Locations:
SUB Main Office: 250 "A" Street
Albertson's: 2000 Marcola Road; 5755 Main Street
Safeway: 1891 Pioneer Parkway East
• In Person
You may make a payment by cash, check, money order or debit card at SUB's main office, located at 250 "A" Street in downtown Springfield. Office Hours are from 8:30 a.m. to 5 pm, Monday through Friday excluding observed holidays.
• Drive Up Kiosk
Customers who need to pay a bill and are paying with cash, check or money order are welcome to use SUB’s convenient drive up kiosk during office hours, located at our main office (payments using debit cards and transactions requiring customer service assistance—such as starting or stopping service, requesting copies of past bills, or making payment arrangements—must be completed in the lobby).
• 24 Hour Automated Account Info
SUB customers can check their utility accounts 24 hours a day, seven days a week, by using our self-service automated system. Just call 541-744-3768 anytime to check your balance, verify your last payment, get hours of operation, find drop box locations and for other helpful information. From this number, customers can also access SUB’s pay-by-phone provider
• Online or by Phone (residential only)