Starting or Transferring Service
To start utility service or to transfer your account to a new address, call 746-9599 or come to SUB’s main office at 250 A Street at least one business day before you’d like service to begin or to be transferred to your new address. Generally, you can be connected by 5:00 pm of the first full working day following your request.

There is a $15 account processing charge to start or switch service.

You may or may not be required to post a security deposit; it depends on several factors. If a security deposit is required, SUB has alternatives to requiring payment. For example, your security deposit could take the form of a letter of satisfactory credit from your previous utility, or you could get a qualified co-signer. A co-signer must be a SUB customer and have had satisfactory credit for two years. You may also want to ask a customer service rep about the utility credit score option.

Stopping Service
To stop service, call SUB at 746-9599 at least one business day before you’d like service to be stopped. There is no charge to stop service, but it’s important that you call because you will be responsible for the utilities used in your current residence or place of business until you tell us to stop service. Be sure to give us a forwarding address so we can send you a final statement. If you paid a deposit, we’ll apply the deposit to your final bill and return any remainder to you.

Temporarily Stopping Service
Going on vacation? SUB will turn your water off for you when you go on vacation and turn it back on when you return. Customers can request this service once a year at no charge. After that, the charge is $15 per request. Call 746-9599.