Springfield Utility Board

Fraud Protection

Don’t be scammed by schemes designed to intimidate you into paying a fraudulent utility bill!

The best protection against becoming a victim is knowledge. Here’s what customers need to know to protect themselves:

  • A SUB employee will NEVER ask customers to purchase pre-paid cards in order to pay their utility bill. If someone calls and asks a customer to do this, the caller is not from SUB.
  • A SUB employee will NEVER ask a customer to provide credit card information directly to them. Anyone wishing to pay over the phone will be directed to call SUB’s secure, automated line at 1-844-298-5380.
  • If someone calls on the weekend, or after 5 p.m. on a weekday to say a customer’s service will be disconnected unless a payment is made, that caller is not from SUB. SUB will NEVER disconnect a customer’s service because of non-payment on a weekend or after hours.
  • If someone calls and asks for a customer’s account information, that person is NOT from SUB. Remember, SUB has that information in our system. However, if a customer calls SUB, a customer service representative will ask for this information to verify that the caller is the account holder.
  • SUB advises that if a customer is ever unsure whether the person calling is from SUB, hang up and call us directly at 541-746-8451. If our office is closed at the time, customers can be sure that their service will stay on (unless we are conducting a repair – something that will not require any kind of payment on a customer’s part). However, customers can ask the answering service to connect them with our Supervisor On Call, who can help allay any concerns.

Did You Know?

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  • Sewer and storm water charges
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    Although sewer charges appear on your SUB bill, sewer and storm water are not SUB services but City of Springfield services.           …